Services

 


Payment Partners

ISECO have partnered with numerous banks in the province and Bills Payment companies in order for our Member Consumers Owners (MCOs) to conveniently pay thier bills anytime and anywhere.

Click here to check the nearest Payment Center near you.


 

Billing Services

Bill Inquiry

You may now check your bill online. Viewing bills online requires you to accept our Data Privacy policy. Click here to proceed.

Bill Calculator

Based on current rate for Residential Consumer.

KWH
Bill Amount

Note : Computation may vary from your actual bill.

March 2021 KWH Rate


Residential 8.8485 /kwh
Commercial 7.9959 /kwh
Public Building 7.9959 /kwh
Street Lights 7.9959 /kwh
Water System 7.9959 /kwh
 

View rates in full detial.

Select Year:   



 

Frequently Asked Questions

SADINO TI PAPANAN DAGUITI IBAYBAYAD ITI CONSUMERS ?

 

No man pay adda dagiti mabayadan nga makita iti dagup ti bill ti koriente, saan nga amin ket mapan iti kaban ti ISECO. Sangapulo ket pito (17%) laeng iti listaaan iti maysa a consumer iti mapan iti kompanya. Annongen ti ISECO nga agsingir tapno saanen nga agparikut iti consumer nga agbayad pay kadagiti naduma-duma a pagbayadan a kas kuma ti BIR para iti buwis, PSALM para iti universal Charges, ICERA ken GRAM, Transmission Company para iti Fit-All, NGCP para iti pannadaliasat ti koriente iti linya aggapu ti planta ken Generation Companies para ti Generation Charges. Daguitoy sumaganad ket iti singir ti ISECO ken ti papapanan na:

GENERATION COMPANIES (60%)

GENERATION CHARGE
Daytoy iti gatad a mapan kadagiti generation companies nga gumatgatangan iti koriente ti ISECO. Daytoy ket sesenta porsiento (60%) ti dagup ti listaan a bayadan ti consumer wennu kadakkelan nga porsiente ti mabaybayadan a koriente.

NATIONAL TRANSMISSION COMPANY(9%)

TRANSMISSION CHARGE
Daytoy a gatad a maibayad iti NGCP iti panagdaliasat ti koriente nga aggapu ti generation companies a mapan iti sub-stations ti ISECO. Nueve porsiente (9%) iti dagup ti listaan ti mabayadan ti mapan iti NGCP.

ISECO (17%)

DISTRIBUTION CHARGE
Daytoy a gatad iti mapan iti ISECO a mangipapaay iti natalged a koriente kadagiti consumers nga pakairamanan ti sueldo ken administrative costs a pakairamanan iti gastos para ti pannakamtinar iti distribution system iti ISECO, nga isu ti mangipaay iti power manipud iti high-voltage transmission grids agingga kadagiti commercial ken industrial establishments ken residential end-users.

SUPPLY CHARGE
Daytoy a mabayadan ket para ti pannakaipaay iti serbisio kadagiti customers iti ISECO kas iti billing, collection, customer assistance ken dadduma pay a serbisyo.

METERING CHARGE
Daytoy a mabayadan a gatad ket para ti pannakamantenar iti pasilidad kangrunaan ti power metering facilities ken dadduma pay nga equipment.

GOVERNMENT (12%)

VALUE ADDED TAX (VAT)
Daytoy ket VAT a maibayad iti BIR a makaygapu iti panagkonsumo ti koriente ken dadduma pay a serbisio ti amin a stages iti generation, transmission ken distribution .

UNIVERSAL CHARGES
MISSIONARY ELECTRIFICATION CHARGE
Daytoy ket maibayad iti Power Sector Asset and Liabilities Management (PSALM) a mangpondo iti panakasilaw kadagiti nasulinek a lugar ken dagiti saan a nakasilpo iti transmission system.

ENVIRONMENTAL CHARGE

Daytoy ket maibayad iti Power Sector Asset and Liabilities Management (PSALM) a mainayon iti environmental fund, no sadino a mausar para iti watershed rehabilitation ken management.

STRANDED CONTRACT COST OF NPC

Daytoy ket maibayad iti Power Sector Asset and Liabilities Management (PSALM) nga mangibagi ti surok iti contracted cost iti koriente iti tumotop nga IPP contracts ti NPC iti pudno a selling price ti contracted output.

TRANSCO(2%)

FEED-IN-TARIFF ALLOWANCE (FIT All)
Daytoy iti nayon a taripa a bayadan dagiti consumers iti electric power, a maibayad kadagiti producers iti renewable energy. Kaaduan ngamin kadagiti klase ti renewable energy ket addaan iti very high development costs. Daytoy FIT All ken ket agsirbi nga financial cushion tapno marekubre iti cost dagiti renewable energy developers.

OTHERS(0%)

LIFELINE SUBSIDIES
Daytoy ket para ti low-income customers nga agkonkonsumo ti 0-20 kWh iti binulan. Daguitoy a consumers nga agkonkunsumo ti 0-20 ket maikkan ti 5% agingga 30% a diskwento, gatad daytoy a tulong naggapu iti dadduma a customers nga agkonkunsumo ti 21 kwh nga agpangato.

SENIOR CITIZEN DISCOUNT
Daytoy iti special treat para kadagiti seniors. Makaala iti 5% a discount no laketdi agkon-konsumo iti nababbaba iti 100 kwh. Tapno maala iti nadakamat a benepisio, bisitaen laeng iti anya man a business center iti ISECO ken iparang iti senior citizen ID, agdama nga ISECO bill a nakainagan iti senior citizen, barangay certificates iti dua (2) a tattao a makaam-ammo iti senior citizen iti unos iti maysa tawen.

SYSTEM LOSS CHARGE
Daytoy iti cost-recovery iti napukaw a koriente gapu ti technical ken non-technical system losses. Ti kangatoan a tucad iti panakapukaw ti koriente a mabalin a masubbot iti electric cooperatives ket 14% kas inlanad ti Republic Act No. 7832, no sadino a nagbalin daytoy nga 13% manipud 2010 basar iti ERC Resolution No.17, Series of 2008, nga naipababa manen effective May 2018 basar ti ERC Resolution No. 20, Series of 2017 no sadino ket 12% agingga 8.25% cap ti naipaulog a baro a linteg agingga 2022 basar ti maiyanatup a groupings iti electric cooperatives.


FREQUENTLY ASKED QUESTIONS ON ISECO BILL DEPOSIT

1. What is bill deposit

The bill deposit is an amount required from all customers of distribution utilities as a guarantee for payment of electric bills. It is similar to the advance deposit made by a tenant who rents an office or a residence. It protects ISECO against consumers who neglect to pay their electric bills.

Bill deposit is equivalent to the customer's estimated billing for one month, which is based initially on customer estimate or load schedule provided upon application for electric service with ISECO. It may be adjusted yearly based on the actual average monthly consumption of the customer.

 

2. What are the rules of ERC governing the Bill Deposit

The applicable rules governing bill deposits can be found in the Magna Carta for Residential Electricity Consumers and Distribution Services and Open Access Rules (DSOAR). Below are some download links for your reference:

3. Who shall be required to pay the bill deposit

A bill deposit shall be required from the following:

4. Will my bill deposit earn interest?

Your bill deposit earns interests, in accordance with the existing rules of the ERC.

 

5. How much is the bill deposit?

The bill deposit depends on the load of the consumer. ISECO implements the following bill deposit:

Residential - (30 AMP MCB/MSF to 100 Amp MCB/MSF) P300 to P3,000
Commercial - (30 AMP MCB/MSF to 100 Amp MCB/MSF) P750 to P6,000
Commercial with sole use of transformer base on actual load
Industrial base on actual load
Communal Water System - farm P1,000
Communal Water System - water utilities and irrigation P5,000
 

6. How would ISECO determine if the bill deposit is sufficient?

Sufficiency of the bill deposit is determined by comparing a customer's existing bill deposit, including accumulated interest, with the average monthly bills for the past twelve (12) months.

 

7. Will my bill deposit be the same every year?

The MAGNA CARTA for residential consumers provides the yearly adjustment of the bill deposit, however, unlike other utilities; ISECO does not require the consumers for additional bill deposit for increased load.

 

8. When can the bill deposit be refunded?

The bill deposit shall be refunded including the earned interest after 3 years of being a continued prompt payor. However, the cooperative shall re-impose the bill deposit upon default of payment of the consumer and shall only be refunded upon permanent termination of service.


Why your electric bills vary?

Its is not always possible that your electric bill will be the same every month. Varying electric bills are usually the result of the following factors, namely:

1. Addition of new appliance.
The additional electric consumption of the new appliance will depend on the unit's wattage rating and how much use it is given.

2. Replacement of smaller appliances with one bigger size capacity.
For instance, replacing a 150 watt 6 cu. Ft. Refrigerator with a 200 watt 10 cu. Ft. durable type would mean an increase in electric consumption.

3. Additional or longer use of smaller appliances.
Additional people in the house weather they are guest or staying relatives could mean more cooking and longer use of electric stove or children who came from school could mean more TV viewing, more ironing, more lighting, longer use of electric fans, which will all lead to increase electric consumption. Also, the weather and the season brings about a considerable difference in your consumption is air conditioners and refrigerators work harder and longer in the summer months.

4. Faulty and/or grounded wires and appliances
Wires are protected by rubber insulation but when this insulation is cut or torn exposing the wire inside, this not only poses as fire and safety hazard but also wastes electricity. When the bare wire gets in contact with objects that conduct electricity, this results in electricity leakage, a condition commonly called "grounded." Electricity leakage adds to your consumption in same manner that a leaking water pipe or dripping faucet adds to your water bill. Faulty appliance such as refrigerator could run for prolonged periods because of defective thermostat, and so waste electricity. A fluorescent lamp with a defective starter does not light immediately when you switch on, but make several flashes before it finally lights up. This problem wastes electricity as half of the fluorescent electric consumption is used when it lights up. Consult your electrician or appliance technician and have your grounded wires and faulty appliances connected immediately.

5. Meter reading problems
An incorrect reading could be made specially if the meter is located where it is difficult to read such as if it's been installed it high, the meter glass covered with thick and hardened dust, or building extension has partially covered the view of the meter. As much as possible, the meter must be facing the street, clean of obstruction, and installed not more than 6-ft. high. Our meter reading system has cumulative feature that ensures that any meter reading error committed is automatically covered up in the subsequent months reading. Thus, an over reading this month normally results in a lower electric consumption in the following month and under-reading this month result in a bigger electric consumption in the following month. As adjustment is made to your account when an incorrect reading is made.

6. Longer than normal belling periods
Meter readings are scheduled in such a way that billing period is cover more or less a month, or 30 days. However, it is not always possible for the meter reader to come exactly on the same day each month because of sickness, holidays or bad weathers. The period covered and the number of days indicated on your electric bill. Compare this with your previous bills as it might have cause a slightly higher bill this month.

7. Meter registration
The electric meter is precise instrument and has been tested, calibrated before it is issued to its member-consumers. However it you fill that the meter is faulty, you may request for a meter test by informing ISECO personally or through letter.

8. Increase in electric rates
You may have maintained the same level pf kilowatt-hour, but the amount you pay for it higher when electric rate increase. Adjustments in rates are dependent on its variable and fixed rates. Generally, electric consumption varies among household depending on the standard of living habits, family size and needs. So that, it is NOT POSSIBLE to compare your electric bill within that of your neighbor.


All about brown outs including causes of power interruption.

1. NPC Power Plant Shutdown
NPC which is the sole power supplier of the coop may cut off power due to either of the following: repairs in the geothermal plant, replacement o poles of insulators and rehabilitation/repair of lines. Brown-out caused by these factors are scheduled with NPC officially notifying the Coop who in turn notifies the consuming public. In cases, where power failures are caused by natural calamities such as typhoons, earthquakes, floods, etc. no notices are sent by NPC; hence, the Cooperative could not sent any to be the consumer.

2. Sub-Station Repairs and Maintenance
The coop schedule brown-outs when repairs and maintenance are to be made in the Sub-Station. This includes among others; the changing or filtering of the sub-station transformer oil as well as that of the recluse's, replacement of burned instrument transformer and the tightening/checking of terminal connections.

3. Line Repair and Maintenance
To prevent accident, electric power must be cut off when linemen do repair works such as: changing rotten poles, replacing broken insulators and clearing of transmission or distribution lines and other.

4. Line Faults or Tripping
Line faults occur when objects come in contact with the power lines. Two common types of faults are: short circuited or line-to-line fault and grounded line or line-to-ground fault. Common causes of line faults are: trees touching power lines, broken insulators, live wires in contact with the ground.

5. Transformer Trip Off
Most of the distribution transformers used by the Electric Cooperatives are equipped with built-in-tripping device or circuit breakers. This device automatically cuts off power to the area supplied when the transformer loaded beyond its capacity, or when line faults along secondary lines.

6. Fuse Blow-out in your Fuse Box
When lights go off in your house but those of your neighbor's are still on, it might be that fuses in your fuse box have burned out. There are two common causes of fuse blow-outs namely: short circuited connection and excessive loads.


Safety Tips during brownout

1. Always unplug electric appliances in case a brown-out occurs. If the power is restored, always give an allowance of 2 to 3 minutes before plugging in appliances, especially those driven by electric motors such as refrigerators, electric fans and compressors. This is to save energy and prevent damage to appliances due to the sudden surge of current when power is restored.

2. If you encounter a wire-down during brown-outs, never touch it. Treat the wire as a "live" wire and report to the nearest ISECO office for immediate repair. Never take chances when working with electrical appliances and equipment even though there is a brown-out before working with them. This will protect you when power is restored anytime.

Things to do during brown-outs due to blown-out fuse

When your lights go off, don't panic nor curse the darkness. First, check whether your neighbor's lights are on. Chances are, you probably have blown-out fuse. If so,

1. Keep a flashlight handy and find the main service switch. It usually located near the area where your service drop or line enters your house/building.

2. Switch off or pull down the switch lever.

3. Open switch box. Remove blow-out fuses with a repair of insulted pliers. With the burnt out marks or traces on their metal parts, you can easily identify the blown-out ones.

4. If you're familiar with the amperage of your fuses, bring them along with you purchase with your replacements.

5. Install replacement fuses securely.

6. Close the switch box and switch on or push up the switch level.

7. If all else fail, summon professional help.



If you experience these troubles, call the attention of your electrician or your nearest ISECO Office.

Common Electrical Troubles

To recognize the existence of trouble in an electric system you should be able to recognize the symptom. The following are the most common:

1. No voltage - if he circuit is dead, the cause may be blown out fuse, a loose connection, or a broken wire. It might also be failure of the transfer.

2. Fuse Keeps Blowing Out - This may be caused by an overload, that is, too many appliances are connected to the circuit, thus drawing too much current more than the capacity of the fuse. It may also be caused by a short circuit, which is power touching the ground, or two power wires in contact. DANGER: DO NOT TRY TO REPLACE THE FUSE WITH A BIGGER SIZE OR SOLID WIRE. IT MAY CAUSE AN ELECTRICAL FIRE.

3. Lights Burn Brightly, But Bur Out. This usually means that the voltage is too high. Either a generator is not regulated properly or a transformer is properly connected.

4. Connections Get Hot. This usually means that the connection is loose, thus creating high resistance. All electrical connections must be very tight and solid.

5. Shocks When Touching Equipment. This symptom indicates that the equipment or motor has not been properly grounded.

6. Voltage Fluctuations. This usually happens when a consumer which is tapped in a common secondary line is utilizing an equipment with big power requirement, such as welding machines, industrial motors, big electric oven, etc. which, when operated will draw a big amount and thus causing a responding voltage drop of the big amount and thus causing a corresponding voltage drop of the common secondary line.

 
 

Energy Saving Tips

Want to save on your electric bill? Have to time to read the links below or if your in a rush you may watch the short video clip.



 
 
 



 

Requirements for New Connection

1. Seek the services of Authorized Barangay Electrician/RME/REE for House Wiring Installation.

2. Secure Certificate of Completion from Authorized Barangay Electrician/RME/REE
Note: submit Electrical Plan if necessary

3. Secure necessary Permits from LGU's:

  • a. Fire Department - Fire Safety Clearance
  • b. Engineering Department - Electrical Permit
  • c. Occupancy/Building Permit

4. Attend Pre-Membership Seminar.(Please come 1 hour earlier than the scheduled time seminar)

5. Schedule for House Wiring Inspection.

6. Bring the House Wiring Inspection Slip for payment.

7. Submit 2 copies of recent 1x1 colored I.D. picture. (For Joint membership submit 1x1 colored I.D. picture each.)

8. Electric Bill Receipt of nearest neighbor.

Required Attachments in the Application for Residential Senior Citizen Discount

A. Copy of electric bill (name of the applicant) - monthly consumption should not be more than 100 kwh.

B. Proof of age/citizenship (any of the following):

  • Birth certificate
  • Valid senior citizen ID (photo copy)
  • Phil. Passport or any ID like: Drivers license, Voters ID, SSS/PRC/GSIS, Postal ID



  •  

C. Proof of Residence (any of the two)

  • Barangay Certificate; or
  • Affidavit of Disinterested party (duly notarized and has known the senior citizen for not less than one year



  •  

D. Proof of Authority (if thru representative)

  • Valid ID card of the representative; and
  • Authorization letter duly signed or thumbed mark by Senior Citizen end-user which shall be valid only for a period of one(1) year from date of issuance.



  •  

E. One (1) copy 1x1 ID picture (colored) for change membership/consumer name.


 
NEW LABOR FEES OF AUTHORIZED BRGY. ELECTRICIANS

A. FOR ORDINARY HOUSES

1. Installation of Safety Switch or Circuit Breaker P 180.00
2. Installation of Receptacles P 75.00
3. Installation of Switches P 75.00
4. Installation of Convenience Outlet P 75.00
5. Installation of Service Entrance (B.X. armored cable) P 90.00
6. Installation of Fluorescent Lamps P 30.00
 

B. FOR BIG HOUSES/ESTABLISHMENTS

1. Installation of Safety Switch or Circuit Breaker (Basing on the main amperage only) P 9.75 / amp
2. Installation of Receptacles P 112.50
3. Installation of Switches P 112.50
4. Installation of Convenience Outlet P 112.50
5. Installation of Service Entrance (B.X. armored cable)
a. Rigid Steel Conduit (RSC) P 150.00
b. Poly Vinyl Chloride (PVC) P 150.00
c. BX Armored Cable P 37.50
6. Installation of Fluorescent Lamps P 37.50
C. STRAIGHT CONTRACT BASING ON TOTAL COST MATERIALS 33%
 

Any Electrician found violating this directive would be penalized by immediate cancellation of his Authorization.